物流政策
-When will we ship the order?
All orders will be fulfilled by LUMINKEY.
·Normal Items:
We will ship your order in 1-3 business days and upload the tracking number after shipment. But the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control.
·Pre-order Items: (The item title contains the word "pre-order")
We will ship your purchased item in 7 business days after end of the pre-order and upload the tracking number after shipment. But the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control.
-Shipping Time:
·Express Delivery: 7-10 days
·Standard Air Mail: 15-25 days
（*Due to uncontrollable factors in international transportation, the arrival time is for reference only. Please refer to the actual arrival time of local logistics.）
-Express Shipping Rate:
| Region | Rate | Weight |
| Hongkong, Taiwan | USD 8-10 | 0.1-5kg |
|
Asia (Japan, Malaysia, Philippines, Singapore, South Korea, Thailand, Vietnam) |
USD 20 | 0.1-4kg |
|
North America (United States, Canada) |
USD 20 | 0.1-4kg |
|
Europe (France, Germany, Italy, Netherlands, Spain, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Åland Islands, Andorra, Armenia, Cyprus, Czech Republic, Vatican City, Monaco, North Macedonia, Serbia, Ukraine, Belarus, Gibraltar, Pitcairn Islands） |
USD 20-30 |
0.1-4kg |
|
Oceania (Tuvalu, Kiribati, Solomon Islands, Tokelau, New Zealand, Australia, Nauru, Vanuatu, Niue, Samoa, Norfolk Island） |
USD 45 |
0.1-4kg |
|
*Other areas and weights will automatically calculate shipping costs when you place an order. If you need help, please feel free to contact us. |
||
-Shipping Areas：
Hong Kong, Taiwan, Macau, Japan, Malaysia, Singapore, Korea, Thailand, Philippines, Vietnam, Canada, USA, France, Germany, Italy, Netherlands, Spain, UK, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, Ireland, New Zealand, Norway, Poland, Portugal, Sweden, Switzerland, East Timor, Ukraine, Armenia, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, North Macedonia, Luxembourg, Tuvalu , Turkey, San Marino, Kiribati, Serbia, Cyprus, Åland Islands, Andorra, Papua New Guinea, Greece, Cook Islands, Solomon Islands, Tokelau, Latvia, Moldova, Monaco, Fiji, Slovakia, Slovenia, Svalbard and Jan Mayen, New Caledonia, Guernsey, Greenland, Georgia, Vatican City, Tonga, French Polynesia, Faroe Islands, Bosnia and Herzegovina, Jersey, Estonia, Nauru, Guadeloupe, Wallis and Futuna, Vanuatu, Reunion, Belarus, Pitcairn Islands, Gibraltar, Kosovo, Lithuania, Niue, Romania, Samoa, Norfolk Island, Albania, Isle of Man, Mayotte, Malta, Montenegro.
-Shipping cost:
If you purchase a keyboard, we will ship your order via FedEx or DHL. (Since the product weighs more than 2kg, we cannot ship it through Standard Air Mail)
Shipping charges will depend on product weight. The system will automatically calculate the shipping cost when you check out.
-VAT or import tax included?
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country.
-Additional notice about shipping:
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.
-After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost.
-To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.